Unforgettable events

1. Booking & Reservation Policy

• Advance Booking: Clients must book events at least 2 weeks in advance, especially if the event requires extensive decoration or customization.
• Deposit Requirement: A 50% non-refundable deposit is required to secure the booking.
• Booking Confirmation: Bookings are confirmed only after the deposit is received.

2. Payment Policy

• Full Payment: The remaining balance must be paid at least 3 days prior to the event date.
• Additional Costs: Any additional services or upgrades requested after confirmation must be paid in full before the event.

3. Cancellation Policy

• Cancellations made more than 7 days before the event: A refund of 50% of the deposit will be provided.
• Cancellations made within 7 days of the event: No refund of the deposit.
• Cancellations made within 24 hours of the event: No refund of any payments made.
• Cancellation by Premier Dome Events: In the unlikely event we must cancel, a full refund or reschedule at no additional cost will be offered.

4. Rescheduling Policy

• Clients may reschedule their event once, provided they notify us at least 7 days in advance.
• Rescheduled events must occur within 6 months of the original booking.
• Rescheduling requests made less than 7 days before the event may incur a rescheduling fee of 5,000 JMD.

5. Late Policy

• Clients must adhere to the agreed event start time.
• Grace Period: A 20-minute grace period is allowed for late arrivals.
• Additional Charges: After the 20-minute grace period, a fee of 3,000 JMD will apply.
• Reduced Event Duration: Persistent delays may result in a reduced event duration to avoid conflicts with other scheduled events.

6. Event Changes Policy

• Any changes to the event (e.g., guest count, decor adjustments, or additional services) must be communicated at least 5-7 days in advance.
• Additional charges may apply for last-minute changes.

7. Behavioral Policy

• All clients and guests are expected to behave respectfully.
• If clients or their guests violate the behavioral policy, Premier Dome Events reserves the right to cancel the event without a refund.

8. Damage Policy

• Clients are responsible for any damage to the dome, equipment, or decor caused by themselves or their guests.
• A damage deposit may be required upfront for certain events.

9. Force Majeure Policy

• In cases of natural disasters, severe weather, or other unforeseen circumstances beyond our control, clients will be offered a choice to reschedule within 6 months or receive a 50% refund of their total payment.

If you have any questions about these policies or need further clarification, please feel free to reach out to us. Thank you for choosing Premier Dome Events! 🎉